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Replacement coax cable Hub 5

Joining in


my hub 5 arrived without a coax cable. I’ve tried calling customer service and live chat but no avail. The one I received when I signed up with virgin media is almost 10yrs old and worn. Please help.


Forum Team
Forum Team

Hi there @James27722 

Thank you so much for your post and welcome to the community forums it's great to have you here. 

I am so sorry to hear you have faced this issue with your new delivery, I'll be happy to take a look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Forum Team
Forum Team

Hi again @James27722 

Thank you so much for popping back to me via the PM and we are so glad the phone teams were able to arrange the cable for you. 

Please do pop back to the forums and let us know how things are looking after the cable arrives