Hi sjalloq,
Thank you for reaching out to us in our community and welcome, sorry to hear there is damage to your outside cable and that you haven't been able to get this looked at, I have been able to find your account with the details we have for you, I have had a look, and it doesn't seem to be causing any issues, in order to keep it that way I will inviter you into a private chat, so I can arrange for a technician to get this fixed for you, once you receive the invite, click on the purple envelope to accept?
Regards
Paul.