Replacement Hub3 power cable

[Nehemie_N]

The power cable for my hub3 snapped due to the positioning. How would I go about getting a replacement one?

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Lee_R]

Hi @Nehemie_N thanks for posting and welcome to our community.

Sorry to hear the power cable for your hub 3 has snapped and for any inconvenience the loss of internet may be causing you. I would love to help you replace this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @Nehemie_N, thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R