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Replacement External Box

gjchester
On our wavelength

I posted about a slowdown in this thread, but marked it solved so I’m starting a new thread so a team member can take a look at the pictures and work out how I get an appointment  for a fix.  I gave up after 45 minutes on a music loop on the phone. 

 

https://community.virginmedia.com/t5/Speed/Slowdown-in-the-evening/td-p/5443897

 

I think my issues may not be time related but when there is wet weather recently as the external wall box is old (we have been here 14 years and it was here when we moved in) and I suspect it probably wasn’t in a great condition then and age has made it worse.   

How can I get it replaced?  

IMG_0458.jpeg

 

IMG_0457.jpeg

 

1 REPLY 1

Zach_R
Forum Team
Forum Team

Hi @gjchester,

Thank you for your post and welcome back to our community forums. We're here to help.

It looks like one of my colleagues has already responded to your other post about this and invited you to discuss matters further via private message. We'll continue to assist you with this from there going forward.

Thanks,
 


Zach - Forum Team
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