Replacement Coaxial Cable

[simz1987]

Hi All,

So past couple of days I've been trying to contact with someone at virgin for a replacement coaxial cable to my hub 4, had the cable for over 5 years which has probably been knocked with moving stuff around and redecorating. I was told from virgin media live chat a replacement will be sent and i would get an email stating so after 2 hours of ending the conversation (which never arrived) this was after the first person told me they were sending me a 500m cable which thankfully didn't happen. 

Please can someone help or advise me how to get a replacement cable been a customer over 5 years.

Thank you for any help.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[simz1987]

Thank you definitely give them a call see if i can further with it.

[Robert_P]

Hello simz1987

Sorry to hear you're still waiting to hear in regards to your coaxial query, we appreciate the frustration and you raising this via the forums.

It's been a few days since your post, have you been able to speak to the team in regards to this since posting? If so, were they able to help resolve the issue?

Please let us know.

Rob

[simz1987]

Hi,

It took a few attempts but I believe a replacement has been sent out so just waiting on delivery to test out see if it resolves the issue.

[Tom_W1]

Hi @simz1987 thanks for your reply.

That's great news, please don't hesitate to let us know if you need any further help!
Many thanks