Virgin Media Community

[liaminax]

Good Afternoon,

The cover for the brown box on the external wall has come off and blown away in the storms. How do I go about getting a replacement cover as the cables are completely exposed to the elements currently?

Cheers

Liam

[Tudor]

Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait a day or two for a VM staff member to get to your post.

[Hayley_S]

Hello @liaminax,

Welcome back, thanks for posting.

I am sad to see that the storm stole your brown box cover!

Can you please tell me if you managed to call us when @Tudor gave you our number? If not let me know.

Many thanks,

[liaminax]

Hi Hayley,

Apologies, I've only just seen these messages. I haven't called the number as yet.

Regards

Liam

[Vikki_M]

Hi @liaminax

Have you now arranged an engineer?

If you've had any trouble doing this over the phone, please let us know and we can help schedule that visit here for you.

Please pop us a reply when you can.