Replaced old router with new superhub 3 and now no Internet connection
a week ago
I yesterday connected my new superhub 3 router that virgin sent me to keep me with them and stop me from moving to sky due to issues with Internet connection and buffering round the house.
So I connect the new router and now I have no Internet connection at all.
Called technical support and they "activated" the new router and that still didn't solve the issue. I cant now just plug in the old router as they have activated the new one so I am left with no Internet for work untill Saturday (the earliest an engineer can come out)
Has anyone had this issue and is there anything else I can try to get this thing working faster than Saturday when an engineer comes.
Reset the router by holding down the reset button
Tried four different devices
The router is just showing a solid white light at the bottom and no other lights.
PLEASE SOMEBODY HELP
there must be a simple answer how can I have working Internet and then it completely stops working just from switching over a router???
Re: Replaced old router with new superhub 3 and now no Internet connection
a week ago
Have you tried to call the equipment activation number on - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, see what they say.
Is this your first VM connection ? They never test the connection before sending out a quickstart pack - so it is also possible (though rare) that a fault has developed on the connection somewhere that is preventing an activated Hub connecting.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.