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Replace outside box

Hi.. my brown box outside has perished and cracked etc..all the wires are exposed to the elements and I don't want to loose service etc. How do I get a new one ? 

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Re: Replace outside box

Report the issue by calling 150 from a VM landline or 0345 454 1111 from any other phone.  Calling at 8am on weekdays seems to be best.


If you can't get through on the phone then VM are recommending you send a text to 07533 051809 describing the issue and you should get a response, but it may take a day or two at present. This is a text only service, it does not support voice calls. 

Or you can wait for one of the forum team to get to this thread, which could take several days as they are currently very busy.


My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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