Virgin Media Community

[Landcrofter]

I have a Virgin V6 box, installed in March 2020.  We're currently doing a refurb and the socket is looking worse for wear. My secondary socket upstairs has gone missing altogether.  Is it possible/ advisable to purchase a normal F-connection satellite socket to replace my Virgin ones like the ones pictured?

For my main downstairs connection, I also have my ordinary TV aerial close by. Are there any specific issues using a combined TV/satellite socket (second picture) so long as it's isolated?

Thanks in advance for your help!

[Tudor]

Sorry no, it’s against the T&C in the contract you signed. 

Call Customer Services on 0345 454 1111 or if you have a VM landline 150, it will cost £25 for a non fault call out.

[Alex_RM]

Hi Landcrofter,

Thanks for posting and welcome to our community 🙂

I've been able to locate your account using your forum details and can see you've been able to give us a call following Tudor's advice. 

If you do need anything else please let us know.

Alex_Rm

[Landcrofter]

Yes, thanks Tudor and Alex.

For the benefit of others reading, after talking to the technical team, my plan is to give these a go (which are obviously not Virgin products and not the responsibility of Virgin) and if we run into any issues with the functioning of these, I will pay a £25 non fault callout for an engineer to see what can be done to fix the issue and accommodate what I’m trying to achieve aesthetically. I am told they may have alternative sockets and may even be able to help install these products for me - but it’s down to the individual engineer.

The technical team were helpful but acknowledge they don’t have the specific knowledge of the engineers so weren’t able to give me any advice either way. They didn’t have any objection to me giving this a go though so I don’t believe there are any T&Cs specifically preventing me from trying to use these. 

[Adduxi · Accepted solution]

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@Landcrofter wrote:

Yes, thanks Tudor and Alex.

For the benefit of others reading, after talking to the technical team, my plan is to give these a go <snip>

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These are the type of connectors being used in new builds, which may help in choosing your outlets.

[Landcrofter]

Thanks, Adduxi!  Comforting to know there are flush fitting face plates available if mine don’t work for any reason. Not as neat as mine of course 😏 but certainly a viable backup.