I'm really not sure why I think this would help but I'm really totally despairing at this point. I moved a few doors down to a new flat in March and signed up with Virgin Media as we used them in my old flat without any issue. However, it has now been over 6 weeks and multiple rescheduled appointments, and still no internet.
I've spoken to various teams on various occasions and am constantly told conflicting information, that work is currently ongoing to clear the blockage in my area, or that work has not yet started, that they've spoken to the third party company and I'm top of the list, but there's too many people in front of me and they've rescheduled, or that they haven't emailed the third party contractor because they won't change their schedule. They send me text messages asking me to reply to chat, then never reply, or promise callbacks then nothing. They don't explain what the blockage is, why it's taking so long, and they have no way I've now been pushed back for the 5th time to 20th May, which they waited until after hours on a Saturday to tell me so I haven't been able to speak to anyone to get any more information, not that anyone would.
I work from home and though they've sent me a dongle, it makes my system crash and is having a huge impact on my ability to do my job. The stress is really getting to me. I don't know what to do.
