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Repalcement Isolator Cable

Joining in

I've had issues with connectivity on my Hub 5 this weekend with a lot of constant drop outs. I have re-plugged and turned everything off and on again multiple times. The last time I did it, I ended up bending the pin inside the white isolator cable that came with the kit, causing it to break off and I now need a replacement as I am completely without internet access. Any advice on the best way to either contact Virgin to arrange a replacement or source myself would be much appreciated.


Forum Team
Forum Team

Hi @MrTrueman 

Welcome to our community forums and thank you for your first post. Sorry to hear your hub 5 cable is broken and now your service is down. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 


Forum Team

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