Thanks for posting on the community to report the broken omni box to us. Many apologies for our delayed response.
I've been able to locate your account from here and so I've arranged for an engineer to come round and fix the omnibox and tidy up the cabling for you. We can't confirm the appointment time slot publicly so please feel free to view your appointment time slot via your online account here. It can also be rearranged if needed from there.