Renewed my contract last week for another 18 months, Gig1.
How on earth do I get a Hub 5 so I can utilise the full speed and Wifi 6, which most of my devices are?
I seem to hit a brick wall when I request one.
Can I cancel my contract renewal?
Why do new Gig1 customers get the Hub 5 and existing customers struggle?
Hey mickyf, thank you for reaching out and I am sorry you are struggling to get a Hub5.
We are currently only sending Hub5 out to new customers or any customers who upgrade to 1GB.
Both the Hub 4 and Hub 5 are fully capable of the provisioned wired speed for Gig1 between them.
You also have a 14 day cooling period to cancel any upgrades if you wish.
I would also make sure you have your marketing preferences turned on so when Hub 5 is available more generally, you will be notified Thanks
Matt - Forum Team
New around here?