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Renewed 18m contract - how to upgrade to Superhub5 ?

Coldashbin
Tuning in

I've just renewed my contract with Virgin for a further 18 months, when renewing I asked about upgrading my current Superhub 4 to a new Superhub 5 as I'd like to take advantage of the superior chipset and 2.5Gb network connection.

I was told I had to request separately, but amm unsure the correct path to do this?

I am on the 1Gb Broadband package and receive pretty much this max speed at my address.

How best can I request an upgrade to Superhub 5?

2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

VM usually only change a Hub if your existing Hub is faulty.  I would assume your chances of getting a Hub swap is very small. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Carley_S
Forum Team
Forum Team

Hi @Coldashbin 

Welcome back to the community forums. 

Glad to hear that you have stayed with us and renewed your contract :). 

We wouldn't be able to request a hub upgrade unfortunately. If you have your marketing preferences updated and enable, we'll be in touch whenever there is a need or an availability to upgrade the router. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent
Carley