on 17-10-2022 18:53
I have just moved into a new house and I am not with Virgin but it has a box on the wall inside and outside and need to decorate.
Can I remove this myself and is it safe to cut the cable?
on 18-10-2022 08:34
Certainly safe to do so, and VM have no legal right to leave their equipment on your land unless you're in a contract with them. If you do remove it, then potentially VM will mark the property as unserviceable meaning that if you wanted a VM connection at some future date they could refuse, although as far as I can see this is highly unusual.
The forum staff here can ask the area manager to assign a technician to remove it, but (a) they'll only do what you'd do, and (b) much of the time the company won't remove it unless there's a health and safety concern, and in that case they tell customers to do what they want.
on 20-10-2022 09:20
Hey Ricktheartist45, thank you for reaching out and a warm welcome to the community.
What is mentioned above is true however I can try and request a removal of this if you'd like?
You can also do this yourself if you wish.
Please let me know either way. Thanks
Matt - Forum Team
New around here?