Dear Steven, Thank you for your help last year when we demolished our house. We are rebuilding and will move back in September.
We would really like the rebuilt house connected before we move our Virgin contract back. Maybe you could advise on Virgin's preferred workflow – whether to run the cable from the street to the house first then move the contract later, or run the cable and move the contract together on the same day.
There will be an underground conduit for the cable, but it will need someone from Virgin to run the cable through the conduit and to supply the junction box for the wall. Ideally, this would be done in advance of the actual date of moving the contract, to ensure a straightforward change of contract on the day.
I know the Virgin chat agents will try their best to help but it's not the same as talking to a technical expert. If you can advise it would be much appreciated, thank you Steven. The question is: What is possible, and what do you think it is best to do?
Thank you, Nina Thornhill