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LaurM
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Removing old cables

We have had virgin media for a long time and seem to have accumulated a lot of now disused cables on the front of the house. Also some bad wiring inside which needs to be tidied up. Do you offer a service for this?

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spgray
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Re: Removing old cables

are the disused cables still connected to something?
can you explain the bad wiring that is inside?

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My Broadband Ping - spgray

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LaurM
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Re: Removing old cables

I’m not sure which ones are current and which are old which is why I would like an expert to look at it. The inside wiring is the phone box. Also the wiring for the box in the back room runs right through the house. If possible would like another option.

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spgray
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Re: Removing old cables

an engineer would come out to remove any external cables that could be a H&S issues - that would be free.

if you wanted an engineer to move your exsting internal wiring/box to another location then that would be chargeable visit at £99.

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My Broadband Ping - spgray

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LaurM
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Re: Removing old cables

Would it be the same visit. i.e could they assess when here if the inside wires can be moved before charging me? 

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nodrogd
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Re: Removing old cables


@LaurM wrote:

I’m not sure which ones are current and which are old which is why I would like an expert to look at it. The inside wiring is the phone box. Also the wiring for the box in the back room runs right through the house. If possible would like another option.


All Virgin equipment requires a coaxial cable connected. So if you are still using their equipment (TV box or Hub) in the back room it still requires a cable.

VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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LaurM
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Re: Removing old cables

Can anyone advise on how I arrange this. I can’t get through on the phone 

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spgray
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Re: Removing old cables

it's basically the telephone, or wait around a week for a virgin to possible pick it up here.

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My Broadband Ping - spgray

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jbrennand
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Re: Removing old cables

Call in at 08:00 - people report getting through quickly at that time.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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