Virgin Media Community

[Nina66321]

Wires sticking out after digging.

[jpeg1 · Accepted solution]

It will very likely need a construction team rather than an engineer, and they will want paying if it's not their fault. Post a picture. 

If you can't get this organised on the phone then a staff member here may be able to help. 

[Adri_G]

Hi Nina66321, thanks for reaching out on our help forums and thank you for your first post here.
Glad to have you on board as a member of our community!

We're sorry to hear of the issue with exposed cables following this construction work you're reporting, we can see you've marked this issue as resolved now - has the advice from jpeg1 helped and did you manage to speak to our team?

Please, give us a shout if you still need our help. 
We're eager to best assist.