I also have the problem of a brown box on the wall of our property and cables running in a green tube through our garden. We do not have Virgin Media at our property at the moment.
The cables are directly beneath the paving flags in our garden and we want to redo the paving properly by excavating out slightly to lay hardcore. We cannot do this where the cables are because they are so close to the surface.
I don't want to start cutting cables in case there is a health and safety risk.
Welcome to our community and thank you for your first post.
We don't usually come out to remove cables unless there is a health and safety risk. However in this case we may have to look into getting these cables reburied or removed for you.
I will need some information from you to enquire about this with our area field team so I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
I have a somewhat similar issue. I had VM installed when I moved into my flat 2,5 years ago. The landlord now wants me to remove the cables when I move out, both internally and externally. I understand you don't come out to remove cables that are not a hazard, but can you advise on who I may contact to have them removed without damaging anything?