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grovepark77
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Removal of old external cabling and box

Not a Virgin customer but I have an old cable box without a cover and a number of wires coming out of it going to various places on the front of my house. All extremely unsightly - assume from other threads on here that I’d be wasting my time trying to get VM to remove it all and can do so myself?  

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nodrogd
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Re: Removal of old external cabling and box

You can take out everything back to the external box. VM will provide you with a cap for the incoming cabinet drop, but they will not remove the drop unless it poses a safety hazard. As with BT Openreach lines, these are classed as a utility feed to the property, so are left in for possible future use.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

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Akua_A
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Re: Removal of old external cabling and box

Hi @grovepark77,

 

Welcome to our community forums and thank you for your first post. 

 

Thank you for letting us know. We do not usually come out to remove cable unless there is a health and safety risk. Are the cables loose/ exposed? Are you able to provide a picture?

 

Thanks,

Akua_A
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grovepark77
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Re: Removal of old external cabling and box

Hi, thanks for your response. No immediate H&S issue but the cable will need capping at ground level. Is that something you can arrange? Picture below. 

DB3DC5FF-08C7-431E-AFDB-392BDE1EAB7E.jpeg

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Akua_A
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Re: Removal of old external cabling and box

Thanks for providing that @grovepark77.

 

I can make an enquiry with our field team to see if it is possible to do so. I have sent you a private message regarding this. Please look out for the purple envelope on the top right hand corner and get back to me when you can.

 

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Akua_A
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slarosa
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Re: Removal of old external cabling and box

Hi, 

i have the same problem, 

Cables have been left loose and exposed and it's a health and safety risk. 

Could you please come and remove them?

Thank you

Salvo

20210423_094408-01.jpeg

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Beth_G
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Re: Removal of old external cabling and box

Hi Salvo,

 

Welcome to the Community Forums. 

 

I'm sorry to see that the cabling has been left in this way - can you please confirm if you are/are not an active Virgin Media customer? 

 

Many thanks,

 

Beth

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slarosa
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Re: Removal of old external cabling and box

Hi there, 

I am not an active virgin media customer, I used to have VM TV and Internet some years ago,

Salvo

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Adduxi
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Message 9 of 23
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Re: Removal of old external cabling and box


@grovepark77 wrote:

Hi, thanks for your response. No immediate H&S issue but the cable will need capping at ground level. Is that something you can arrange? <snip>


You can unscrew the cable (coming from the ground in your picture) from the splitter and cap it with a terminator, such as below;

electrosmart Pack of 10 75 Ohm F Plug Type Terminators: Amazon.co.uk: Electronics

Once it's capped, all other cables and splitter can be removed.

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Beth_G
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Re: Removal of old external cabling and box

Hi Salvo,

 

If you're unable to do the above as Adduxi has suggested, I'll pop you over a PM so I can take some details 🙂

 

Thanks,

 

Beth

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