Not a Virgin customer but I have an old cable box without a cover and a number of wires coming out of it going to various places on the front of my house. All extremely unsightly - assume from other threads on here that I’d be wasting my time trying to get VM to remove it all and can do so myself?
You can take out everything back to the external box. VM will provide you with a cap for the incoming cabinet drop, but they will not remove the drop unless it poses a safety hazard. As with BT Openreach lines, these are classed as a utility feed to the property, so are left in for possible future use.
VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993
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