Hi, virgin came to my house and installed a fibre cable. They drilled it through my garden wall and ran through my garden. The issue is I was never consulted about this and was out at the time. I was not happy to say the least as I have a driveway being built and this goes right through the middle.
I cancelled the insulation as customer service was poor. They said they was coming to remove the cable but never showed up. I have two complaint numbers and no one get a back to me. How do I remove the cable?
I have reported virgin to the CMA service and am waiting for them to deal with the matter but that doesn't help when I have a contractor waiting to start work and can't because of VIRGIN!!!
Really sorry to hear of the recent cabling to your property, we appreciate you taking the time to raise this via the forums and welcome to the community.
We can see you have called and spoken to the team who have contacted the Area Field Manager in regards to the removal of the cables, that was on the 1st May and there hasn't been an update on this since then. I have emailed them again today to request and update on what is happening and if anything has been arranged.
As soon as I get an update back I will let you know here.
I'm still waiting to hear back from my earlier email lj170884, I'll be completely honest with you as I'm out of the office over the weekend so likely won't have an update on this till Monday at the earliest. If I still haven't heard back from them by then I will escalate this and get an answer for you on Monday if that's okay?
Thanks for the post -tony- it does seem to be a bit of a grey area and I've asked for some clarification on this from those above. As lj170884 advised some work had been completed including drilling we would need to get an AFM out to take a look which is what I have tried to arrange.
If I've not heard anything back when I'm back in the office on Monday I will look to get this escalated.