Removal of box and cables

[LJ8]

We have an internal and external virgin media box as well as lots of wiring on the outside of the house which we need removed for renovations. This is from a previous owner as we are not and do not plan to become virgin customers. Please may we have some help with this. 

[nodrogd]

As far as the inside cabling is concerned, you can remove these by disconnecting from the outside box yourself.

The outside wiring is seen by Virgin as a utility feed which is an expence for them to remove & then possibly reinstall when occupancy changes again. So they won't usually entertain this unless there is a heath & safety issue with the exisitng installation.