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Relocating Virgin Media Cable / Brown Omnibox

When I had Virgin Media installed, they ran the cable down the edge of a flowerbed. I am now in the process of having a new driveway laid, including over the flowerbed section.

Will I need to arrange a non-fault engineer callout for them to move the cable to the property boundary? At the moment there is no protection around the cable.

Yellow line indicates current cable location:

Move Virgin Box.jpg

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Re: Relocating Virgin Media Cable / Brown Omnibox

Hi @markaylward

 

We will need to book something in for you - there would be a £99 charge for us to move this cable across if you are getting the front re-done. If you'd like me to arrange this let me know 🙂 

 

Thanks, 

Hollie - Forum Team


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Re: Relocating Virgin Media Cable / Brown Omnibox

Hi Hollie - OK yes please can you arrange this for me?

Many thanks.

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Re: Relocating Virgin Media Cable / Brown Omnibox

Hi markaylward,

 

Thanks for popping back to confirm, many apologies for our delayed response.

 

If you are still seeking to get this booked in, kindly send me over a private message over at the purple envelope including your account details and we can get that arranged.

 

Kind regards,

 

Beth

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Re: Relocating Virgin Media Cable / Brown Omnibox

From the pic it looks like some kind of temporary job, which would need redoing properly at some point anyway.

(I'm sorry if that's a normal install after all)

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Re: Relocating Virgin Media Cable / Brown Omnibox

Hey markaylward,

 

Have you been able to arrange for this to be resolved, since you last posted?

 

Don't worry, if you haven't, I can help you out from here via a private message.

 

Regards

Steven_L

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Re: Relocating Virgin Media Cable / Brown Omnibox

It may not be that simple as pavement Tees are not designed to be repeatedly driven over. If a relocation is required to enable a driveway to be built it is unlikely to be done as it is not necessary (not a health or safety matter), and if done would cost a lot more than £99.

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