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Relocate router

I am looking to relocate my Hub3 router from the back bedroom to the living room down stairs. I have seen a few similar comments and understand that I would be charged if virgin were to carry out the work whicwe are happy to pay. My problem is that I have tried many times to contact them via phone with no luck at all. I have noticed that virgin do come back to individual's asking them if they would like proceed with the work etc  so I'm on the off chance posting on here hoping they will come back to me and offer taking up the job.

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