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Relocate My Router

Joining in


I could really do with moving my router to another room please. Can this be arranged?

Many Thanks



Tuning in


I'm also looking to have my router relocated to my office upstairs. I use a work VPN to connect to our internal servers and the connection is unbelievably poor unless I connect via ethernet. Tried using powerlines and it's no better. 





Very Insightful Person
Very Insightful Person

Hi @conor_92  and @Akimbo 

There would be a £25 non fault call out charge (it used to be £99) to do the work you require.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Tuning in

All sorted called Today and booked in for Friday.

Great ssrvice!

Forum Team
Forum Team

Hey Akimbo,

Welcome to the community and thanks for taking the time to post here on the forums.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,

Forum Team
Forum Team

Glad to hear that you've got it sorted now Akimbo 👍