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thedjmixman
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Regular Outages - No Ranging Response received - T3 time-out

I am suffering from an increasing amount of internet drops lately.  In addition, a connection will not be established again until I have restarted my router.  If I am not at home, nothing on my network will be able to use cloud services until I have returned home to restart the hub.  Like many, I'm working from home now and the frequent outages are affecting my ability to work consistently.

Could somebody take a look at these logs please 🙂

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked8195000000 Hz256 QAM6.2 dBmV 37.9 dB484294
Locked1139000000 Hz256 QAM6.5 dBmV 30.1 dB7653117727852359
Locked2147000000 Hz256 QAM6.2 dBmV 29.9 dB7738436874131070
Locked3155000000 Hz256 QAM6.4 dBmV 33.1 dB9125399290
Locked4163000000 Hz256 QAM6.4 dBmV 37.1 dB435285
Locked5171000000 Hz256 QAM6.1 dBmV 36.8 dB474289
Locked6179000000 Hz256 QAM6.3 dBmV 37.4 dB976893
Locked7187000000 Hz256 QAM6.4 dBmV 38.3 dB405297

 

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked253700000 HzATDMA46.5 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked160300000 HzATDMA47.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA46.3 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA45.8 dBmV64QAM6400000 Hz5120 Ksym/sec



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Adduxi
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Re: Regular Outages - No Ranging Response received - T3 time-out

Yes, as you suspected you have a problem with noise on a couple of channels.  Not much you can do except wait for a VM technician to sort it out.

Either phone in or wait here a day or two for a VM Mod to pick this up.

In the meantime, try checking with Area faults on 0800 561 0061 or if you have a VM landline 150.   Also consider setting up a BQM here www.thinkbroadband.cpm/ping   VM will most likely ask you to do this anyway.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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thedjmixman
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Re: Regular Outages - No Ranging Response received - T3 time-out

Thanks, Adduxi.

I followed your suggestion yesterday and have just generated one:

 

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Ayisha_B
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Re: Regular Outages - No Ranging Response received - T3 time-out

Hi @thedjmixman,

 

Welcome to our Community Forums and thanks for posting.

 

I am sorry to hear you're having some issues with your service. I have been unable to locate your details using your forum info so will need to send you a PM to confirm these and take it from there!

 

Please keep an eye out for the purple envelope icon in the top tight hand corner of your page for my message

 

Speak soon 🙂

Ayisha_B
Forum Team



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Ayisha_B
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Re: Regular Outages - No Ranging Response received - T3 time-out

Thanks for speaking with me via PM @thedjmixman

 

I have booked a technician for you to come out and check things over. 

 

You will find confirmation of the time and date via your online account

 

Let us know how the visit goes. 

Ayisha_B
Forum Team



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