I am seeing regular disconnections on all devices between midnight and 2am each night.
Typically I am using my laptop with an ethernet connection when the network icon changes to the wire-frame globe saying connected but no internet available. All other devices, wired by ethernet or WiFi, are also experiencing no internet connection at this time.
Just after this occurs the lights on the hub go through the sequence of:
Green WiFi light and power light flashing green
Green WiFi, Green Arrows, Red Phone, power light flashing white
Green WiFi, Green Arrows, Green Phone, power light white but not flashing
Green Phone, power light white but not flashing
Power light white, not flashing.
The problem period typically lasts for 15 to 20 minutes and seems to occur at various times after midnight up to 2,30 AM in the morning.
Location is North Swindon.
Recycling the power on the Hub or doing a reset is not solving this issue.
Thank you for reaching out to us in our community and welcome, I am sorry to hear you are getting regular disconnections.
Is this with a wired or WIFI connection, are all devices losing connection at the same time?
I have had a look our end and couldn't see anything which could be causing this, everything is in green and all levels look as expected and within spec, please continue to run the BQM and post a full 72 hours live so we can look further onto this.
The issue is happening to all devices connected to the hub at the same time. This includes wireless and wired devices and my laptop whether it is connected wirelessly or via ethernet cable.
At the relevant times in the evening, if the connection doesn't disappear completely, the speed drops significantly from the 213 Mb/s I get on the 200 Mb/s package I pay for to much slower speeds. Today for example it has dropped to 72 Mb/s.
I have looked into your account further and can see that there is an issue with some of your power levels that I can see on our live information, this will need an engineer to be sent out to resolve this for you.
I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.