Virgin Media Community

[stuartsoton]

Hello, I have just signed up for Broadband etc... I have the email with my account number and area code. When I try and register an on-line account with this info, it just comes back with

The details you have entered are incorrect, please check and try again.

What am I doing wrong?

[newapollo]

VM  account numbers are normally 9 digits in length. If yours only has 8 digits then precede the account number with a zero. eg 012345678