Me and my partner (megan) have been speaking with Christy and John (manager) recently to see how we can get our new build address registered with you to place an order. Our address doesn’t show in your drop down menu for addresses but does feature when you click on “can’t find address” can somebody provide an update with when we might have this resolved please? Thanks
please accept our apologies again, it’s not as simple as you might think to add a new address. It will take around about three days from start to finish so I’m hoping this will be completed today at which point we will give you a call. Thank you again for your patience
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move been speaking with manager Job recently about registering a new build address so we can order services. This was meant to be sorted a few days ago but nothing has changed. Can you provide an update please? This is now urgent as we have moved in. Thanks
This may well need a site inspection before they know if the address can be served. Do you know if the Virgin cable passes your house? Do the neighbours have Virgin services?
If the connection needs the pavement outside to be dug up this will require permission from the Council which can take several weeks. One of the forum staff may pick this up and make enquiries on your behalf.
In the meantime I would get a backup service, perhaps 4G mobile data.