on 25-04-2023 18:45
on 25-04-2023 18:54
Hi @Leon_9982
Normally I would suggest checking on https://www.virginmedia.com/help/return-or-recycle-equipment
The webpage usually list which items need returning, however it doesn't at present.
The webpage should be updated shortly with the list of equipment that currently needs returning which is -
Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL)
on 25-04-2023 22:55
You can order a free return package here :
https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment/request-returns-pack
This applies to all unwanted equipment including the Hub 3. If Virginmedia don't want to re-use it they must collect it themselves to recycle it. They should not tell customers to do this.
https://www.gov.uk/guidance/regulations-waste-electrical-and-electronic-equipment
All distributors must: