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markpurdy
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Regarding panel on outside wall!

Hi, I had a new panel on my Virgin box attached to my home. However somebody has tampered with this and it's now got leads open to the weather again. Can u please help me get this resolved?

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jbrennand
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Re: Regarding panel on outside wall!

Call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly. Although some people are still reporting getting through fine at other times with no long waits

If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue. Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and then transfer you to the appropriate queue (or cut you off !).

A VM person should pick this up here and respond, but it can take a few days for them to get here.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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stabilo00
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Re: Regarding panel on outside wall!

Has the lid not just come open and needs pushing back down ?
Zach_R
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Re: Regarding panel on outside wall!

Hi @markpurdy,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear about this. Would you mind taking and providing a photo of what it is that you're referring to?

Thanks,
 



Zach - Forum Team


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