Refund

[Cliona1]

Hi,

My broadband box was activated but I did not receive the equipment so was paying for internet for 4 or 5 months with no internet box. I now have the box and the customer service have tried to refund me however it never went through. 

Thanks,

Clíona

[Steven_L]

Hey Cliona1,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your refund, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L