Virgin Media Community

[KamikazeBob]

I got my new connection after moving into my flat a couple of months ago, and the guy signing me up put through a Refer a Friend with my ex's account so we'd both get the £50 off our bill.  My bills have come through since then and nothing has been credited.

What's the best number to call on this?  I'm working from home and can't spend a lot of time on this.

[Z92]

You need to ring customer services, but be prepared to spend over an hour on hold. 

Or you can ring at 8am and spend significantly less time on hold. 

[-tony-]

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@KamikazeBob wrote:

I got my new connection after moving into my flat a couple of months ago, and the guy signing me up put through a Refer a Friend with my ex's account so we'd both get the £50 off our bill.  My bills have come through since then and nothing has been credited.

What's the best number to call on this?  I'm working from home and can't spend a lot of time on this.

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hmmmm the bit i highlight does not look right - thats not how its done afaik - agents might say that but its wrong - again afaik 

the correct way is for the VM customer to refer you

so lets look at what you have - do you have an email from VM saying you will get the discount and does your ex have a similar email - if not then you have been mislead [ i will add again - afaik]

if you dont have the emails do you have anything else as a hard copy or is it all word of mouth

[KamikazeBob]

Called through, and found out that it was submitted, but then cancelled off for a BS reason. Guy on the other end of the phone wasn't listening, so back on trying to talk to complaints about it.

[LittleMick73]

Hi I tend to agree that the wording of this not looking good, and as you say you don't want to spend any time on the issue I think that is exactly what you will encounter a lot of time, with nothing to show for it in the end. Regards Micky

[-tony-]

if you and the other party did not get emails confirming it when it was done then it was done incorrectly and you are wasting your time [imo]