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Redundant cables

Joining in

Im not a virgin customer but previous owner was. I have a brown virgin box containing some cables, one of which has been cut (not by me) and the other has exposed white and blue wires that are still connected to cable that goes internally. They come from underneath my house. I have had the render replaced on my house and no longer want the brown box attached to the house. I'd like a field technician to terminate the cables safely. 


Very Insightful Person
Very Insightful Person
A VM person will respond here in a day or so and offer to sort it for you. Give VM a reasonable time to do so before you then remove it all yourself


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hey laura0604, thank you for reaching out and I am sorry about the cabling mess.

We can certainly get this looked into for you, I am going to send you a PM.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

New around here?