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achill73
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Red light

We have followed all the instructions a few times over and the light is still red on the hub.

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John_GS
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Re: Red light

Hi achill73

Thanks for posting and welcome to the community.

Can you confirm - has a PIN reset been done on the router?

Best,

John_GS
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achill73
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Re: Red light

Yes

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John_GS
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Re: Red light

Thanks for coming back to me. I'll send you a PM now to get a tech visit booked.

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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