Received my kit on Saturday. Set up all connections but showing constant red light. Various texts- switch off/switch on etc. Asked to call - rang 3 times - cut off. Going to try again later when I get back home. Think I need an engineer visit. Any help or suggestions?
Hi - thanks for your response. It is a new installation of a Hub 4 and instructions state red light due to possible problems with connection. We still have all the vm boxes (brown outside/white inside) from the last time we were with VM. Hoped to do quick start but engineer due to visit this morning so I will leave to the expert. I will post outcome to hopefully assist others
Hi - thanks for your response. Definitely a red light but I have only had the Hub 4 on for just under an hour each time I have tried to set up so hopefully overheating is not the problem. Engineer due this morning
Hi - quick update. 2 engineers called this morning - Neil & Brian. All sorted - I had not been connected to the network at the road box. Changed the location of the internal box for me as we has reconfigured the room since we last had VM and didnt want trailing wires. Excellent service - up and running now. Credit were it is due!