Red light permanetly on hub

[EB3]

The red light on hub is on all the time. I have tried rebooting but still the same. it is in a ventilated area and not in sunlight and appears to be working ok and no issues were found when tested. Can I get an engineer around to check it or swap it out as I am reading online that this could be an overheating thing and I do not want to risk a fire.

[jbrennand]

What Hub model is it?

[EB3]

Hi,  it  is a Hub 3

[Our5boys]

We had the same problem and they came yesterday and fitted a new hub. It is an overheating problem.

[Kain_W]

Hi EB3,

Thanks for your post and welcome to the community!

Sincere apologies for the issues faced with your Hub 3, so we can get this sorted I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

[Kain_W]

Thanks for your cooperation over PM EB3,

The appointment has now been booked in for this matter.

Do pop back up if you require any further assistance.

All the best,

[EB3]

I had my router swapped out this afternoon, so I am pleased with that. Shout out to the engineer who came today, he was fantastic 🙂

[Matthew_ML]

Very happy to hear this EB3.

Please do reach out if you need anything in the future from us 🙂