Red light on router

[Shillaby]

I have a constant red light on my router, I have tried fixes from a previous thread (30 seconds pinhole reset without ethernet) and this has not resolved the issue. Can anyone please advise? 

[Gareth_L]

Hello Shillaby,

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with the red light on the hub.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the  top right of your screen that would be great. 

In the mean time can you make sure the hub is well ventilated and away from any direct sources of heat.
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details Shillaby.

Now we have arranged a visit to swap the hub over.

Can you let me know how this goes.

Gareth_L