on 05-11-2022 18:46
Just received broadband package today and plugged it in to two different plugs and yet the light flashes white for a little while then turns solid red? This has happened multiple times already.
Just started with Virgin media and if it carries on like this then I will cancel my subscription.
Answered! Go to Answer
05-11-2022 20:34 - edited 05-11-2022 20:36
What Hub model is it ? Its on the base sticker?
See this for lights explanation...
https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean
You could call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install
05-11-2022 19:07 - edited 05-11-2022 19:07
A red light means the hub is overheating, even if the hub isnt hot to touch more than likely something inside is failing. But yes, for the sake or your sanity, just cancel.
05-11-2022 20:34 - edited 05-11-2022 20:36
What Hub model is it ? Its on the base sticker?
See this for lights explanation...
https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean
You could call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install