What Hub model is it ? Its on the base sticker?
See this for lights explanation...
https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean
You could call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.