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Jiman11
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Red light on router

on ‎05-11-2022 18:46

Just received broadband package today and plugged it in to two different plugs and yet the light flashes white for a little while then turns solid red? This has happened multiple times already. 

Just started with Virgin media and if it carries on like this then I will cancel my subscription. 

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That_E90_Guy
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Re: Red light on router

‎05-11-2022 19:07 - edited ‎05-11-2022 19:07

A red light means the hub is overheating, even if the hub isnt hot to touch more than likely something inside is failing. But yes, for the sake or your sanity, just cancel. 

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jbrennand
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Re: Red light on router

‎05-11-2022 20:34 - edited ‎05-11-2022 20:36

What Hub model is it ? Its on the base sticker?

See this for lights explanation...

https://www.virginmedia.com/help/virgin-media-what-do-the-lights-on-your-hub-mean

You could call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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