Virgin Media Community

[Tlarkin1]

Hi I have a red light on my modem that won’t go out. The modem is not in a hot area and the sides are not covered 

[Steve1701]

Hi @Tlarkin1 

Depending on the modem model, you could try a 'pin hole' reset to see if there's any change.

A red light usually means a replacement is needed, but I'm sure one of our VIP's or Forum Team will be able to help you further.

In the meantime it can't hurt t try the reset.

🤞

[Ashleigh_C · Accepted solution]

Hi there @Tlarkin1

Thank you so much for your post and welcome to our community forums! It's great to have you on the team! 

I'm so sorry to hear that you are facing this issue! 

Can I ask if you have been able to perform the reboot as recommended by @Steve1701? 

Thank you. 

[Tlarkin1]

Hi I have tried rebooting and still I have a red light 

[Kain_W]

Hi Tlarkin1,

Thanks for your post and welcome back to the community!

Sorry for all the issues caused.

Can I just ask whereabouts your Hub is placed within the household i.e. is it in a well-ventilated spot away from sunlight etc.?

Thanks,

[Tlarkin1]

Yes it is sitting in open space in the living room it has been there for over a year even during very warm summer months but now it is constantly red ? 

[Tlarkin1]

Can someone from VM please advise what I should do I have a modem that is permanent red 

as requested I have carried out all the tests but still it is red 

is the modem dangerous?? 
Can it be replaced and if so how quickly?? 

I have not had an answer for 24 hours can someone please respond 

[Beth_G]

Hi Tlarkin1,

Thanks for coming back to us to confirm.

I'll pop you over a PM now so I can arrange an engineer visit for you

Thanks