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Red light on hub

Joining in

I have had hub for a year now and only ever had a red light on hub.  Been fobbed off on chats to team  also WiFi and hard wire Internet drops out frequently, had numerous problems in my area. Can't change contract for another 6 months, but have cancelled the dd until I get satisfaction as I have not had the service I am paying for


Super solver

That's poor. Your hub is clearly fried and you need a replacement. The VM forum team should hopefully be able to help. In the mean time I suggest reinstating the DD otherwise you will incur late fees and credit file mark downs. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Forum Team
Forum Team

Hi JollyJack8,

Thank you for reaching out to us in our community, I can see one of my colleague has taken care of things on another post, if you do need help with anything else you know where we are.