Red light on hub 3

[Coops181]

Using hub 3 in modem mode. Have continuous red power light. Hub slightly warm. Internet connection drops from time to time. Online check with virgin media. indicates connection problem. 

[Gareth_L]

Hello Coops181,

Thanks for your first post and welcome to our Community.
Sorry to hear you have the red light on your hub. 
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 

In the meantime can you please ensure the Hub is out of any direct source of heat and in a well ventilated place.
Regards     
Gareth_L