I received my new TV 360 kit today including a new Super Hub 3. I eventually managed to get the Super Hub is working in Modem mode (I use a separate Netgear Router to provide WiFi) but once the unit starts up the only status light on the front of the hub is a single solid Red light at the bottom. When starting up I get amber then Green flashing, green solid, then the comms and Wifi status lights, but after a minute or two I am left with just the solid red.
I ran the online diagnostics and the tests reported an intermittent Broadband fault in my area and took me through a procedure to ensure the hub cables were all secure. The main status light is still red and there are no other status lights - e.g. no green bidirectional comms indicator, no red WiFi indicator - that the instructions say I should be seeing.
The forums suggest a red light means my Super Hub has overheated but it is brand new and in an open area.
Can somebody from VM let me know what to do. I am thinking the hub is faulty?