Hi. I’m using my SuperHub 3 in modem-only mode. It’s working, but the light at the bottom is solid red, which the Virgin Media website says could be a sign of overheating. The website says it should be solid magenta. Please could somebody from Virgin Media respond? I tried using the website chatbot, but I kept going round and round in circles, with no option to chat with a real himan being.
I called Virgin Media technical support a few days ago, and they said that if it’s in modem mode, then any colour which looks magenta / red / pink is OK, so long as it doesn’t feel like it’soverheating. So I didn’t take any further action on this.
But I think that the information on your website on this issue of what the different light colours mean is highly misleading, and very confusing for your customers. I would strongly recommend that you make your website clearer.
If you are running the Hub in Modem Mode, then this shouldn't be an issue. Could you please confirm that your Hub is hot to the touch? Could you also confirm if you are having any issues with your broadband connection?
It actually looks slightly different in real life, compared to the photo. It also looks slightly different depending on which angle you’re looking from. So it all makes an even stronger argument for VM to design their SuperHubs with less confusing lights. For example flashing red/pink/magenta rather than solid red/pink/magenta