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Red light on Hub 3

j9ksf
Joining in

on ‎26-11-2023 13:02

For about 3 months I have had red light on the Hub 3. Have been experiencing poor TV connectivity and device ever since. I had my laptop checked by Dell tech who found no laptop issues. Have tried all the resetting and connections without any improvement. Hub speed on RealSpeed records about 137m but my device is maxed out at 96m. I am also experiencing occasional connection issueson my mobile phone.

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎26-11-2023 13:33

 Try a pinhole reset in the first instance, and if it remains red after this, it needs replaced, as a faulty overheat warning is a potential risk. 

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j9ksf
Joining in
In response to Adduxi

on ‎26-11-2023 13:52

Thanks for your reply. I have done a pin reset but no change, so I assume I need a replacement hub.

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Arissa_H
Forum Team
Forum Team

on ‎26-11-2023 14:16

Hi J9ksf 👋🏼.

Thank you for posting and welcoming you onto the community forum 😊.

Sorry to see your hub light is on red and you are experiencing poor TV connection ☹.

So I can look into this I will have to private message you.

Please watch out for the envelope ✉.

Thank you.  

Ari - Forum Team


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