Virgin Media Community

[Anonymous]

Hi, 

I have the dreaded red light of doom on my Hub 3. 

In router mode. Have factory reset. Hub is not hot etc. 

Thanks. 

[Adduxi]

If you have done the reset, then the Hub will need replaced,  It's a fire risk if the overheat warning is not functioning properly.

Call it in or wait here a day or two for a VM Mod to arrange a replacement.

[nodrogd]

Escalated to the Forum Team as a potential fire risk may result.

[Lee_R]

Hi Cardiffman281, thanks for posting and welcome back to our community.

I would love to help get the issue of the red light on your hub 3 resolved.  To enable me to do so, I am going to need to send out a technician.  To do this I am going to send you a private message to confirm some details.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Anonymous]

Have done. Thanks Lee. 

[Lee_R · Accepted solution]

Hi @Anonymous thanks for getting back to me privately.  

I have booked the first available technician to attend your property.  You can view the appointment here.

Regards

Lee_R

[Anonymous]

Just an update to say this all went smoothly from first post to engineer visit. Hub 3 replaced like for like and all is good thanks.

Just as an aside those in modem mode might want to switch back to router mode occasionally as it is not immediately evident in modem mode that the modem mode red light might be concealing a router mode warning red light. 

[David_Bn]

Thanks for the update @Anonymous, and I'm pleased to hear that the switching over of the Hub 3 went smoohtly.

Appreciate the side note for our customers in Modem Mode too!

Kindest regards,

David_Bn