Hi @7u77on.
Welcome to the community and thanks for your first post, we're happy to have you with us. 🙂
I'm sorry to see you're having some issues with the Hub, I appreciate this is frustrating and we apologise for any inconvenience caused.
I've managed to locate your account via the information provided on your account and I can see you've managed to get a technician booked in to come take a look at this for you.
Please keep us updated on how this goes.
Thanks,