i have a red light, if i turn it off and on again (after waiting a while) i get the same.
sometimes, it wont go red and stays flashing white.
tv works fine, but internet doesnt. at all of course.
its a new connection as we just moved, the same kit worked fine in the house. i have had it working too, until they changed it over to my account.
any ideas? i dont really want to call and stay on the phone for an hour to be told to turn it off and on again.
I'd try a 60 second factory reset, if that doesn't fix it then you might need a new router if the TV box works.
If it was just not activated it wouldn't be red.