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Red banded cable doesn't fit into the wall socket

Joining in

I've just received my Virgin Hub 3, and the red banded socket doesn't fit into the wall socket. It is too loose/too big. What am I doing wrong? This is what the wall socket looks like. Thank you. 



Alessandro Volta

thats a very old socket by the looks of it - thats if it is from VM or one of the early providers - you could open it up and post another photo of whats inside - that may help but i would suggest the best course of action is give them a ring and book a tech - its free


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Forum Team (Retired)
Forum Team (Retired)

Hi @jamesda123,

Thank you for your post and welcome to our forums 🌞

I can see you had a tech visit since your post, was this for the installation? 

Keep us posted.


Thanks, yes the engineers fixed it. The setup was ancient technology but they put in a new box and and all good now. 

Glad to hear this is all resolved for you now @jamesda123 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

Here to help 🙂
Virgin Media Forums Agent