I was supposed to be moving house today but unfortunately it all fell through at the last minute. As arranged Virgin disconnected me today. I called up earlier to advise the house move was now cancelled but unfortunately ended up speaking to someone in India whom after 40 minutes on the phone still didn’t understand I just wanted to cancel the home move and reconnect services. I think in the end she understood and advised that services would be reconnected but at the moment I’m still looking at a screen with error 7400 on it.
Does anyone have any idea of how long it usually takes to get services reconnected?
Umm yeah I wouldnt count on it happening any time soon.
Wait till tomorrow, UK office hours and phone in , thinking of leaving us, technical reasons should land you with onshore support. They should sort you out. Just remember unless you choose a 30 day rolling contract you'll wind up with a new 12 month minimum term....
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.